Key Accomplishments:

• Promoted to Store Manager of Spring Mega Clearance Center after completing my initial training. This store had numerous operation and inventory issues and was not hitting sales budgets. I successfully corrected all operation & inventory issues and completed a flawless migration to our new POS system (MAX). I also exceeded budgets 4 out of 5 months as sole store manager and made the top 10 Writers report for small stores numerous times.
• Promoted to Medium Store Manager Louetta & Cutten. This store was a brand new retail location opened circa July 2014. I took over this under performing store starting the first period of 2015. I have successfully exceeded my budgets through period 4 and tracking 104% to budget to date for period 5. I also, maxed out my store manager bonus for period 2 and made the Top 10 Writers report for Medium Stores on numerous occasions and was number 1 writer in all the company.
• Scored Perfect 100 on last Secret Shop
• Scored 99.99 on customer satisfaction (SSS) for calendar year 2014 for the company
• Successful Implementation of the MAX Point of Sale/Accounting System
• Successful conversion of the Northeast Acquisition (278 Retail Locations)

Daily Responsibilities & Duties:

Responding quickly and resourcefully to customer requests or concerns. | Use Mattress Firms Proprietary Buying Process to increase sales & Insure Perfect Customer Experience | Giving information to customers about products | Operating the “MAX” POS system | Up selling and making recommendations to customers |Serving multiple customers in a short period of time | Carrying out re-merchandising, display, price markdowns duties | Accurately completing MAX POS transactions | Receiving store deliveries & Transfers | Representing the store in a professional and positive manner | Creating and maintaining long-term relationships with regular customers | Completing all store administrative tasks | Taking care of the customers’ needs while following company procedures | Executing marketing and visual merchandising initiatives | Daily opening and closing the store | Organizing the display of merchandise | Assisting customers with choices by providing them with information about products | Responsible for physical inventory counts | Adhering to all store retail policies and procedures.